Return Policy

Thank you for shopping at Ecolavie. We want you to be delighted with your purchase. If you are not satisfied for any reason, you may return the product(s) within 30 days of the delivery date, subject to the following conditions: 

1. Eligibility for Returns:

  • To be eligible for a return, the product(s) must be:
    • In their original packaging, unopened and unused.
    • In the same condition as when you received them.
    • Accompanied by the original proof of purchase (order confirmation or receipt).
  • Important for medical devices: You may need stricter return policies for hygiene and safety reasons. Consider the following:
  • Due to hygiene reasons, certain personal care items, such as [List specific items, e.g., massagers that come into direct contact with skin], may not be eligible for return if the packaging has been opened. This will be clearly stated on the product page.
  • If a product is defective upon arrival, please contact us immediately for a replacement or refund.

2. Non-Returnable Items:

  • The following items are non-returnable:
      • Items marked as "Final Sale" or "Non-Returnable."
      • Opened or used personal care items (as specified above).
      • Products damaged due to misuse or neglect by the customer.

3. Return Process:

    • To initiate a return, please contact our customer support team at [Your Email Address] or [Your Phone Number] within [Number] days of receiving your order.
    • Please provide the following information:
        • Your order number
        • The product(s) you wish to return
        • The reason for the return

 

  • Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product(s).   


  • You are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.

4. Refunds:

    • Once we receive and inspect the returned product(s), we will process your refund within [Number] business days.

 

  • The refund will be issued to the original payment method used for the purchase.  
  • [Optional: If you charge a restocking fee, state it clearly here. Example:] A restocking fee of [Percentage]% may apply to certain returns.

5. Exchanges:

  • We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired product.  

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at info@ecolavie.shop
  • We will arrange for a replacement or refund at no additional cost. Please provide photos or videos of the damage or defect.

7. Cancellations:

  • If you wish to cancel an order, please contact us immediately.
  • We can only cancel orders that have not yet been shipped. Once an order has been shipped, it is subject to our return policy.

8. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at:

  • Email: info@ecolavie.shop
  • Phone: 9788762285

Key Considerations for Medical Devices:

  • Hygiene and Safety: As mentioned above, consider stricter return policies for items that come into direct contact with the skin. This is essential for hygiene and preventing the spread of potential infections.
  • Tampering: Clearly state that returns will not be accepted if the product shows signs of tampering or misuse.
  • Legal Compliance: Consult with a legal professional to ensure your return policy complies with all applicable laws and regulations, including those related to the return and resale of medical devices.
  • State Regulations: Be aware that some states may have specific regulations regarding the return of medical devices.